FurReal Creator Payout Terms
Last updated: 09/19/2026
These Creator Payout Terms ("Payout Terms") govern the FurReal Creator Payout Program (the "Program"), operated by Las Mascotas, Inc. ("FurReal," "we," "us"). They are in addition to, and form part of, the FurReal Terms of Service ("Terms"). If these Payout Terms conflict with the Terms as to the Program, these Payout Terms control. By enrolling
in the Program you accept these Payout Terms.
1. Who can participate
To enroll in and receive payouts from the Program you must:
- be at least 18 years old;
- be a resident of, and be located in, the United States, and hold a bank account at a U.S. financial institution in your own name;
- hold a FurReal account in good standing that is not suspended or under investigation;
- complete identity verification with Stripe, our payments partner (Section 5); and
- maintain no more than one payout account.
We may add or change eligibility requirements prospectively. Availability outside the
United States is not currently offered and is not promised.
2. How earnings accrue
When a viewer sends a virtual gift on your stream, that gift is the viewer's purchase and consumption of a digital entertainment item. Separately, and as compensation for the content you produce under these Terms, we credit your account with Earned FurCoin in an amount calculated from the gifts consumed on your streams. Earned FurCoin is a unit of account we use to measure that compensation. It is not money, not a stored-value or prepaid product, not a deposit, and not transferable to any other person or account. Only Earned FurCoin is eligible for the Program. Purchased FurCoin and Bonus FurCoin are never eligible and can never be converted to money or monetary value.
3. When earnings become payable
Earned FurCoin becomes eligible for payout 14 days after it is credited (the "maturity period"). The maturity period protects against payouts funded by purchases that are later refunded or reversed.
Earned FurCoin does not expire.
4. Requesting a payout
- Minimum. Each payout request must be at least 8,400 Earned FurCoin (approximately US$50).
- Rate. The conversion rate applied is the rate in effect at the time you submit the request. The gross amount, the fee, and the net amount you will receive are displayed before you confirm.
- Fee. A payout fee of 5% of the gross amount, minimum US$2, is deducted.
- Deduction. The Earned FurCoin is deducted from your balance when you submit the request, not when we approve it.
- Cancellation. You may cancel a pending request at any time before we approve it, and the full amount of Earned FurCoin returns to your balance with its original age preserved.
- Review. Every request is reviewed before funds are sent (Section 6). We do not promise a specific turnaround; we aim to complete review within a few business days.
5. Stripe
Payouts are made through Stripe. To receive a payout you must create a Stripe account through the link we provide and complete Stripe's identity verification, which may require your legal name, date of birth, address, Social Security number, and bank account details. That information is collected and held by Stripe under Stripe's own terms and privacy policy; we do not receive or store your Social Security number or identity documents. Your use of Stripe is governed by the [Stripe Connected Account Agreement](https://stripe.com/legal/connect-account) and [Stripe Services Agreement](https://stripe.com/legal/ssa). You must provide a valid email address for payout notices; Stripe uses it to send verification requests, payout notices, and Express Dashboard sign-in links. If Stripe declines to verify you or restricts your account, we cannot pay you, and we may not be told why.
6. Review, holds, and reversals
Each payout request is reviewed for signs of fraud or abuse. Where we reasonably believe, based on specific indicators, that particular Earned FurCoin arose from fraud or abuse — including gifts funded by purchases that were refunded, reversed, unauthorized, or made with a payment method the purchaser was not entitled to use, or from self-dealing prohibited by Section 7 — we may:
- delay the affected payout for up to 60 days while we investigate;
- decline the request; and/or
- remove the specific Earned FurCoin affected (not your entire balance).
Before we decline a request or remove Earned FurCoin under this Section, we will notify you in the app (your FurReal Inbox), describe the basis in general terms, and give you at least 14 days to respond. We will consider what you send us. If we do not act within the 60-day period, the hold ends and the request is either approved or returned to your balance. If we have already paid you an amount that this Section would have allowed us to withhold, we may offset it against your future earnings. We will tell you the amount and the reason.
7. Earnings integrity
You may not:
- use an alternate, secondary, or coordinated account to send gifts to yourself;
- arrange or solicit gifting whose purpose is to convert Purchased FurCoin or Bonus FurCoin into a cash payout;
- operate more than one payout account, or receive payouts on behalf of another person; or
- misrepresent your identity, residency, or banking information.
Conduct under this Section is subject to Section 6.
8. Taxes
You are an independent creator, not an employee, agent, joint venturer, or partner of Las Mascotas, Inc. You are solely responsible for all taxes on amounts you receive. Where required, tax forms (such as IRS Form 1099-NEC) are prepared and delivered through Stripe; you must provide the tax information Stripe requests, and we may be unable to pay you until you do.
9. Changes to the Program
We may change, suspend, or discontinue the Program prospectively with reasonable notice.
- Conversion rate. If we reduce the FurCoin-to-USD conversion rate, Earned FurCoin already credited to you before the change takes effect will convert at the rate in effect when it was credited, for 90 days after we give notice of the change.
- Discontinuation. If we discontinue the Program, Earned FurCoin already credited will remain convertible for at least 60 days after we give notice.
- Requests already approved are unaffected by any change.
10. Account closure
If you close your account or we terminate it without cause, Earned FurCoin that is otherwise payable remains convertible for 90 days after closure, subject to Sections 1 and 6. If we terminate your account for a material breach of the Terms, Sections 6 and 7 govern what remains payable. If you have a pending payout request when your account is closed, we will either complete it or return the Earned FurCoin to your balance for conversion during the 90-day window.
11. Disputes
Disputes arising out of or relating to the Program are subject to the dispute-resolution provisions of the FurReal Terms of Service, including any arbitration agreement and class action waiver contained in them.
12. Apple
Apple is not a party to these Payout Terms and has no responsibility for the Program. Purchases made through the App Store are governed by Apple's terms.
13. Contact
Questions about the Program: support@furreal.live